Privacy Policy

Who we are

Unno Coffee (“Unno”, “we”, “us”) operates this franchise portal from N.S. Amoranto Street, Quezon City, Metro Manila. We are the personal information controller for the information you submit here.

What we collect

• Contact details: full name, mobile number, email address, city or province.
• Franchise interest: preferred package, proposed location, budget range, target timeline, and your message.
• How you found us, including advertising campaign tags in the link you used (UTM parameters).
• Documents you send during the application, such as valid IDs, proof of billing, location photos, and signed contracts.
• Payment records: amounts, dates, payment method, and reference numbers. Card and e-wallet details are handled by our payment provider (PayMongo); we do not store them.
• Technical data needed to keep the site secure, such as a one-way hash of your IP address for spam protection.

Why we use it

• To respond to your franchise inquiry and evaluate your application.
• To contact you by phone, SMS, and email about your inquiry, appointments, invoices, and payments.
• To prepare and carry out a franchise agreement with you.
• To keep accurate financial records and meet legal and tax obligations.
• To understand which of our channels bring in inquiries, so we can improve our marketing.

We process your information based on your consent, which you give when you submit the inquiry form, and as needed to take steps toward a contract with you and to comply with the law.

Who we share it with

Only authorized Unno staff can access your information. We use trusted service providers to run this portal: database and file hosting (Supabase), website hosting (Vercel), email (Resend), SMS (Semaphore), and payments (PayMongo). They process data only on our instructions. We do not sell your personal information.

How long we keep it

We keep inquiry records for as long as needed to process your application, and for up to 1 year afterward unless you ask us to delete them sooner. Financial records are kept for the period required by law.

How we protect it

Data is encrypted in transit, access is limited by role, and private documents are stored in a private location that can only be opened through short-lived links by authorized staff.

Your rights

Under the Data Privacy Act you have the right to:

• be informed about how your personal data is processed;
• access your personal data and get a copy of it;
• object to processing, and withdraw your consent;
• correct inaccurate data;
• have your data erased or blocked;
• data portability;
• claim damages, and file a complaint with the National Privacy Commission.

Contact our Data Protection Officer

Email franchiseunno@gmail.com or write to us at N.S. Amoranto Street, Quezon City, Metro Manila. We’ll respond to requests within 15 working days.